This guarantee of support is
very important.
HughesNet will not support you in the technical aspects of pointing your dish and getting online. From their perspective the pointing been done by a certified installer and they will not help you to solve pointing problems. However,
we WILL help you. Also there are GREAT resources online (see our
Education Page) to help you solve problems should they arise.
Will we help you after one year? Certainly! But after one year you will have gained most of the information and knowledge you need to help yourself solve the problems you may encounter.
While HughesNet will not help you point your satellite system. They will help you solve problems related to performance of your system. Their technical support lines can be accessed by dialing 1-866-347-3292.
